Email Management Administrator

Position Description Responsible for implementing and  supporting a very large installation of Autonomy Email Archiving and  eDiscovery tools (EAS, Storage manager, ALH, ECA, Introspect, Keyview for Encase, OCR, IDOL, DiSH, DIH, DAH) and Microsoft Exchange for a Fortune 14 company This is a key position that will interface with many internal customers, internal groups, vendors and others.  The position requires someone who is technology-agnostic, has a demonstrated willingness to learn, and has a demonstrated capacity to retain information and knowledge.  Attention to detail, and the ability to create, document, and follow processes are essential. The candidate must have strong interpersonal and communication skills who can work with people at various.  Applicants also must have hands-on technology administration experience with complex packages such as  Microsoft enterprise technologies (Exchange 2010, 2003, and 5.5, SQL Server, and Integration Services, etc). RESPONSIBILITIES - Provide administrator support for Email Management and eDiscovery in activities such daily support and maintenance activities - Supporting unit testing, regression testing, QA, and Production Environments - Experience with performance planning and performance monitoring and troubleshooting - Interface directly with customers to gather requirements and figure out solutions to their needs - Interface with multiple vendors in terms of vendor relations, bug-tracking, and technical issue resolution - Creation of process documentation - Support Email archive Program Management in pursuing enhancement requests and vendor escalations - Be a change leader in the way of process improvement - Proven experience supporting & troubleshooting complex systems - Excellent oral and written communication skills - Proven ability to work with customers to prioritize issues & communicate status - Self-starter, capable of seeing projects/fixes through to completion - Partnering and collaborating with various internal groups - Ability to multi-task and work effectively across multiple deliverables - Demonstrated experience with change management and configuration policies - Experience in working with vendors to troubleshoot issues and devise solutions - Work with other IT organizations to resolve issues, communicate outages, etc. - Responsible for product installs, upgrades, patches, configurations using change control procedures. - Effective analytical, business analysis and problem solving skills - Ability to prioritize/communicate conflicting demands

Minimum Requirements

5+ years of overall IT experience

Additional Knowledge & Skills

REQUIRED EXPERIENCE - 3+ years in a Engineering position - 3+ years of  experience on Microsoft Exchange (5.5 to 2010)  - 3+ years of experience on Windows Server environment (Windows 2000 and above) - 2+ years of operational experience with web servers, preferably IIS - 2+ years experience with SQL databases (preferably SQL Server), including sound knowledge of SQL  RELATED TECHNICAL SKILLS - Supporting technologies including: - SQL Server 2000/2005 - Internet Information Server 6.0 - Windows Workflow Foundation - Server farm design concepts - Windows networking principles - Active Directory - Scripting languages for automations/integrations DESIRED TECHNICAL SKILLS - Administration/Configuration/Maintenance of the following Autonomy products - Enterprise Archiving Solutions(EAS) - Storage Manager - Autonomy (Aungate) Legal Hold (ALH) - Early Case Assesment (ECA) - Keyview for Encase - OCR - IDOL (including DiSH, DIH, DAH) - Desktop Legal Hold (DLH) - Experience with ETL tools, such as SSIS - Experience with SQL server log shipping

Education

4 year degree in Computer Science, Information Systems or a related field.